Booking an Tour


 

How can I find an Tour?


Finding an Tour on Town Sight is very easy. Once you have selected your destination, you can look through your preferred category by selecting a specific category such as ‘Food & Wine’ or you can select the price range.

 

 

How can I get in contact with a local to obtain more information about their Tour?


You can use Town Sight’s secure messaging service to contact Travel Buddies and to obtain more information about the Tour before requesting a reservation.

You will have to register to become a member of the Town Sight community and login to your account to view and send messages via your Inbox. If you are not sure what the Tour consists of/what to expect, feel free to ask locals any questions before making the booking.

Note: Please don’t be discouraged if a local doesn’t reply immediately.

 


Is this the final price?


The price that appears on the search result is the final price, with all taxes and fees included.

 

 

How do I know if an activity is right for me?


Here are some tips to help you find the perfect Tour for you:

  • Read the Activity Carefully: Be sure to read each activity description carefully. Check it’s itinerary, duration, how many people may attend, what the price includes.
  • Read Reviews: Reviews written by other travelers are displayed both on the activity page and each local’s profile. They will help you understand more about what to expect, what the local is like. Locals can only receive reviews from travelers who attended their activity so you can trust their authenticity.
  • Check out the Pictures: Pictures uploaded to an activity will help you get a better idea of what the Tour will be like. As they say a picture speaks a thousand words.
  • Clear up any Doubts: Use our internal messaging system to contact any local. Feel free to ask them any questions and clear up any doubts you might have about the activity.

 

 

I can’t find the activity I am looking for, what do I do?


Don’t worry! If you cannot find what you are looking for, Town Sight can help you find your ideal activity. Just email our Customer Service Team at support@townsight.com.

 

 

Where can I find deals on the Town Sight website?


Stay tuned! At Town Sight we launch deals, promotions and contests regularly so you can enjoy the best activities with local people at great prices.
Follow us on Facebook and Twitter and subscribe our newsletter and be the first to find out about our latest deals and promotions.

 

 

Can I bring my pet or guide dog with me?


Bringing a pet to an Tour depends on what type of activity you wish to book and if the local finds it acceptable or not. There are places where pets are prohibited, so it could create a problem when trying to do certain activities.

Nevertheless we suggest using our internal messaging system to contact your local and ask them. With guide dogs, Town Sight and Travel Buddies are more flexible and will try to adapt the Tour so that you can bring your four legged friend with you.

 


How can I view and send messages to Travel Buddies?


You can use our secure messaging system to ask Travel Buddies questions and settle details before sending a reservation request for an Tour. You will have to register to become a member of the Town Sight community and login to your account to see and to send messages from your inbox.

First time on the site? After registering, click on the Travel Buddies’s profile you want to get in touch with and send him/her a message. It’s a great way to resolve any doubts you may have about the Tour before reserving it and to get to know the local. Don’t forget that in the interest of safety all communication and transactions must be carried out via Town Sight’s internal messaging system.

If you do not want to send a message to the Travel Buddy but would like to find out more about them, you can visit their profile and read more about them in their bio, their interests, their spoken languages etc.

 

 

How much time does a local have to respond to my reservation request?


Travel Buddies have 48 hours to accept or decline a reservation request. If a Travel Buddy accepts your request, the payment will be processed immediately and the total amount will be charged, although we will not forward the payment to the Travel Buddy until between 24 and 48 hours after the completion of the activity. If the host rejects your request, we won’t apply any charges.

Once the request has been formally accepted or rejected by the Travel Buddy, you will receive a notification via email of your confirmed reservation.

 


How do I know if a local has accepted my reservation request?


Use the ‘Reserve Now!’ button to complete and send your reservation request to a Travel Buddy. When the local formally accepts the reservation request you will be notified with a confirmation email from Town Sight.

Your reservation will appear as ‘Accepted’ in your dashboard. If it doesn’t appear, it means that the reservation is still pending.

 


What happens if my reservation request is denied or it expires?


Travel Buddies have 48 hours to formally accept or decline your reservation request. If the reservation is not accepted or declined within 48 hours, it automatically expires.

If your reservation request expires, don’t take it personally! We try to make sure that locals check their messages and always respond to their requests. Normally, locals respond to messages and requests within less than 5 hours.

Remember that if a reservation request is denied or expires you will receive a 100% refund. Payment is only placed if a reservation is accepted. We won’t charge you any service commission unless the host accepts your reservation.

 


Why can’t I call or email a local before booking?


We understand that you want to communicate with Travel Buddies before making an activity reservation, which is why, in the interest of safety, we have created an internal system of messages within the Town Sight. You can contact a local at anytime if you go to their profile.

To ensure the security and privacy of our users, communication between locals and travellers are strictly made within the website.

 

 

What happens if I receive an inappropriate message?


In the event that you receive a message you consider inappropriate, please get in contact with our customer service team via: support@townsight.com. You can also phone us on (+385) 95 80 17 840